Privacy Policy

Last updated: September 27, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Claritiv is a conversational intelligence platform that helps sales teams turn customer conversations into actionable solutions. By centralizing and analyzing customer feedback, Claritiv identifies key themes, sentiments, and actionable insights, enabling companies to make informed decisions and tailor their products to better meet customer needs. This streamlined approach not only enhances product development but also boosts revenue by improving sales effectiveness and customer satisfaction.

Interpretation and Definitions

Definitions and Interpretation

For purposes of this Privacy Policy, the capitalized words have the following meanings, regardless of whether they appear in singular or in plural:

Account: means a unique account created for You to access our Service or parts of our Service.
Affiliate: means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application: refers to Claritiv, the software program provided by the Company.
Business: for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
CCPA and/or CPRA: refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
Company: We, Us, or Our refers to Skryb Corp, with the principal business address at 751 Glowing Horizon Street, Henderson NV 89052.
Consumer: for the purpose of the CCPA/CPRA, means a natural person who is a California resident, including (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
Device: means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Do Not Track: or DNT is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
Personal Data: is any information that relates to an identified or identifiable individual. For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Service: refers to the Application and its use.
Service Provider: means any natural or legal person who processes the data on behalf of the Company, including third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data: refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You: means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Audio and voice data (conversation recordings) captured via Claritiv devices or applications when enabled by You or Your organization
Metadata related to recordings (e.g., timestamp, booth or event identifier, device ID, participant identifiers if provided)

Special Categories of Data

We do not intentionally collect special categories of personal data (e.g., health, biometric templates, religious or political beliefs). If such data is captured, the customer/controller must ensure a valid legal basis (e.g., explicit consent, GDPR Art. 9(2)(a)).

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Recording & Analysis (Transparency Notice)

When enabled by a customer, Claritiv devices and apps can record conversations at trade shows, events, and business meetings to generate post-event reports and analytics.

Data Controller & Processor Roles

For conversation recordings: The customer is the data controller and Claritiv is a data processor.

For Claritiv operations: Claritiv is a data controller (e.g., account management, billing, product telemetry).

Legal Bases (GDPR/UK GDPR):

Consent (Art. 6(1)(a))
Contract (Art. 6(1)(b))
Legitimate interests (Art. 6(1)(f))
Legal obligation (Art. 6(1)(c))

Consent Requirements:

Customers are responsible for ensuring participants are informed and, where required, have consented before recording. Claritiv provides templates and signage, but compliance rests with the customer.

Purpose:

Transcription, analysis of themes/sentiment, follow-ups, dashboards, and reporting.

Automated Decisions:

None producing legal or significant effects.

U.S. Recording Consent

Laws vary by state (one-party vs. all-party consent). You agree to comply with the consent rules applicable to the location where recording occurs.

Use of Your Personal Data

The Company may use Personal Data for: providing and maintaining the Service, managing Your Account, performing contracts, contacting You, providing offers and information, managing requests, business transfers, and other purposes such as analytics and product improvement. Recordings: used only for analytics, summaries, and reports to the customer. Claritiv does not train generalized AI models on customer recordings.

We may share Your Personal Data in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, or to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

Recordings: retained as directed by the customer; deleted or returned within 90 days of contract termination unless law requires longer.

Other data: retained as necessary for service delivery, legal, or accounting purposes.

Usage Data: retained shorter unless needed for security or service improvement.

Transfer of Your Personal Data

We may process Personal Data outside the EEA/UK. Transfers are safeguarded by EU Standard Contractual Clauses (SCCs) and the UK Addendum, plus supplementary measures as appropriate.

Security of Your Personal Data

We implement technical and organizational safeguards (e.g., encryption in transit, access controls, audit logs). No method of transmission or storage is 100% secure.

Delete Your Personal Data

You may request deletion of data we control at [email protected]. Where Claritiv acts as a processor, deletion is performed upon the controller's instructions.

Disclosure of Your Personal Data

We may disclose Personal Data in the context of business transfers, law enforcement requests, or to comply with legal obligations, protect our rights, and ensure user/public safety.

Your Rights (GDPR/UK GDPR/EEA & UK Residents)

You may have rights to access, rectify, erase, restrict processing, data portability, object, withdraw consent, and lodge complaints. Contact us at [email protected].

U.S. State Privacy Addendum

This section supplements the Privacy Policy for residents of California, Colorado, Connecticut, Utah, Virginia, Texas, Oregon, and other states with privacy laws.

Categories of Personal Information

Identifiers
Commercial data
Internet activity
Audio recordings
Limited sensitive data (e.g., account logins)

Your Rights

Know/Access: Request information about data collection and use
Delete: Request deletion of your personal information
Correct: Request correction of inaccurate personal information
Data Portability: Request your data in a portable format
Opt-Out: Opt-out of sale/sharing/targeted advertising
Limit sensitive PI use: Limit use of sensitive personal information
Non-discrimination: Exercise rights without discrimination
Appeal: Appeal decisions (email [email protected])

Opt-Out Mechanisms

Global Privacy Control (GPC): Honored
"Your Privacy Choices" Link: Available in our Service
Do Not Sell/Share: Opt-out via Service or [email protected]

Response Time: We will respond within legally required timelines (typically 45 days, extendable once).

CCPA/CPRA Privacy Notice

(Retained as in previous version, harmonized with above addendum)

"Do Not Track" (CalOPPA)

Our Service does not respond to DNT signals.

Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect data from children under 13.

Links to Other Websites

We are not responsible for third-party sites linked from our Service.

Changes to this Privacy Policy

We may update this Policy from time to time. Updates will be posted here and, where appropriate, notified by email or in-Service.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us:

Email: [email protected]